Terms of Service

These Terms govern your use of the EximLabs platform, operated by BLACK REIN TEKNOLOJİ ANONİM ŞİRKETİ (registered at Sanayi, Teknopark Blv. No:1/4C, Door No: 112, 34906 Pendik / İstanbul, trade registry no. 1113140).

By creating an account, signing an order form or using the service you accept these Terms. If you accept on behalf of a company, you confirm you are authorised to bind it.

EximLabs is a software platform for export operations: buyer discovery, multilingual outreach, brand and catalog generation, website generation, price and target-market intelligence, logistics and customs guidance, proforma invoicing, and AI assistants across chat and voice channels.

The platform is cloud-hosted by us and requires no installation. Hosting on your own infrastructure is available on request and subject to a separate written agreement.

Subscriptions run for a term of one (1) year. Prices may be displayed monthly for comparison; billing is annual and payable in advance.

The term does not renew automatically. We will notify you at least thirty (30) days before it ends and send a renewal offer. If you do not renew, access ends when the paid term expires.

Renewal is priced at the rate in force on the renewal date. A price change never affects a term already paid for.

On expiry or termination you may request an export of your data in a machine-readable format.

Every module of the platform is included in every package. Packages differ in the annual buyer-discovery quota and the level of autonomy.

Hosting, infrastructure, maintenance, updates and support are included in the subscription fee.

AI (API) usage is included within fair-use limits. If your consumption materially exceeds ordinary use we will tell you in advance and quote separately before any charge.

The buyer-discovery quota is granted at the start of each subscription year. Unused quota does not carry over. Additional quota is quoted separately.

Fees are stated exclusive of VAT and other taxes, which are shown separately on the invoice.

Payments are processed by our payment provider. We do not store card details.

Fees already paid are non-refundable except where mandatory law provides otherwise, or in the case of a duplicate payment, which we refund in full.

Keep your account credentials secure. You are responsible for activity under your account.

Use the platform lawfully and in line with the marketing, anti-spam, sanctions and data-protection rules of the markets you operate in.

Do not scrape, bulk-extract or resell data obtained through the platform to third parties.

Do not use the platform to send unlawful, deceptive or abusive communications.

You remain responsible for the commercial content of anything you send, quote or sign.

The platform produces recommendations and drafts — target markets, buyer lists, pricing suggestions, classification hints, logistics calculations, correspondence and documents. These are decision support, not professional advice.

Nothing legally binding leaves the system without your approval. You are responsible for reviewing and confirming quotations, commercial terms, customs declarations, classifications and any document that creates an obligation.

We do not warrant a particular accuracy rate for AI-generated output, nor any commercial result such as sales or replies.

Buyer and company records shown in the platform originate from licensed third-party data providers, open directories, official trade registers and information companies publish themselves. We are an intermediary for that data, not a data vendor: no dataset is transferred, copied or repackaged for sale. Each search runs in your own account, for your own query, and the result is written only to your own account.

Scope is corporate B2B. Only role addresses on a company's own domain (info@, sales@, export@ and the like) and public corporate records are in scope. Personal mobile numbers, personal addresses at free providers, consumer (B2C) personal data and special categories of personal data are out of scope and cannot be enabled by changing a setting.

You may not sell, rent, sublicense, transfer or repackage as a data product any record obtained through the platform. Records may be used only within your own commercial activity.

You may not upload to, or process through, the platform any purchased, rented or leaked lists, consumer personal data, or special categories of personal data.

You are responsible for complying with the commercial electronic message, direct marketing and anti-spam rules of every market you send to, including jurisdictions that require prior consent (for example Germany and Canada). The platform's country-level rules engine is not yet live, so that assessment rests with you.

The right to opt out is absolute. Cold outreach sent through the platform automatically carries a one-click opt-out link, the standard headers (List-Unsubscribe, RFC 8058) and a line disclosing that the contact detail came from a public source. An address that opts out, or asks not to be contacted again, is permanently suppressed across the entire platform regardless of sending brand or account. You cannot disable this mechanism, read the suppression list or delete entries from it.

Sending discipline — local working-hours windows, warm-up for new sending addresses, spacing between sends and per-account daily ceilings — is a system default and cannot be removed.

We give no warranty as to the accuracy, currency or completeness of records, and we are not liable for outcomes arising from your use of them. The verification state of each record is shown to you as it stands; a record that could not be verified is never presented as verified.

How the discovery engine works, which layers are live and which are not, is published in full at eximlabs.ai/how-we-find-customers. Data processing roles and obligations are set out in our Data Processing Addendum, and the sub-processors engaged under it are listed at eximlabs.ai/legal/subprocessors.

The platform, its source code, design and brand are and remain ours. These Terms grant a non-exclusive, non-transferable right to use the platform during your subscription — not ownership.

You keep all rights in the content you upload and in the outputs generated for your company. You grant us only the licence needed to operate the service for you.

You may not copy, resell, sublicense, reverse-engineer or use the platform to build a competing product.

We work to keep the platform available and performant and will give reasonable notice before planned maintenance.

We respond to support requests within a reasonable time. We do not promise unlimited or perpetual support, and no specific uptime figure is committed unless agreed in a separate written service level agreement.

To the extent permitted by law, our total liability under these Terms is limited to the fees you paid in the twelve (12) months preceding the event giving rise to the claim.

We are not liable for indirect or consequential loss, loss of profit, loss of business, or loss arising from third-party data inaccuracies or from decisions you took on the basis of AI output you did not verify.

Nothing here limits liability that cannot be limited under applicable law.

We may suspend or terminate access for breach of these Terms, non-payment, or use that exposes us or third parties to legal risk. Where practical we give notice and a chance to remedy.

You may stop using the service at any time; the paid term is not refunded.

Neither party is liable for failure caused by events beyond reasonable control, including natural disaster, war, cyber-attack, infrastructure or provider outage, or a change in law that makes performance unlawful.

These Terms are governed by Turkish law. The Istanbul (Anadolu) Courts and Enforcement Offices have jurisdiction.

Where you contract as a commercial undertaking, consumer withdrawal rights do not apply.

We publish the current version on this page with its effective date. Material changes are notified to account holders by email before they take effect. The version in force at the time of your order governs that order.